## Metadata - Author: - Full Title: SPB2452 My Salford Uni BC V1 - Date: 2025-04-30 ## My summary (see [[note making prompts]]) - Has key aims and objectives- useful for creating clarity with stakeholders - discusses MVP approach and multiple iterations - Remember that they conducted a pilot stage - Wants to consolidate apps- SafeZone and Library. What others? Umii - voice and community also key - talks about - risks - dependencies - objectives - benefits - responsibilities - ## AI Summary MySalfordUni is a new app designed to improve communication and resources for students at the University of Salford. It will provide personalized timetables, social connectivity, and easy access to campus services, all in one platform. The app aims to enhance the student experience and foster a sense of community while promoting sustainability. ## Highlights - Deliver a personalised timetable with real-time updates to foster efficient time management • Facilitate social connectivity allowing students to easily locate friends and classmates, thereby creating a supportive community - Serve as a comprehensive ==navigation tool==, guiding students to various campus locations, including catering facilities and digital building access - Feature a personalised event notification system, alerting students to fun and relevant SU and University events - Provide direct links to support services when needed ([View Highlight](https://read.readwise.io/read/01jt3hn736j5404h09vxmmsy58)) - iteratively delivered in phases ([View Highlight](https://read.readwise.io/read/01jt3hnbdpdgb1swd8zx45p85y)) - single contact management platform ([View Highlight](https://read.readwise.io/read/01jt3hq5fgwxvy57xn7ra9xerq)) - ==Improve Communication==: - Facilitate seamless communication among students, faculty, and staff, reducing barriers and fostering collaboration within the university - Enhance Academic Resource Access: Easy access to timetables and core services making it easier for students to manage their academic journey - Foster Community: Create a space where students can engage with campus activities and services, connect with peers, and build a sense of belonging - Promoting Environmental Sustainability: The app's digital-first approach promotes sustainability; aligning with our commitment to environmental responsibility and our goal of achieving net-zero carbon by 2038 ([View Highlight](https://read.readwise.io/read/01jt3hqe3mj6srmc1sd8kesx0m)) - ==ultimately serve as the product that supports students through every stage of their journey, including; open days, clearing, registration, student life and beyond==. ([View Highlight](https://read.readwise.io/read/01jt3hrjf37vd2vrbwr85e9gg3)) - utilise investment in products such as CRM, Timetabling, Curriculum Management and integrate them into a single platform as well as consolidate duplicated functionality. ([View Highlight](https://read.readwise.io/read/01jt3hrv1m33rjfd8b0nm591kw)) - This app is more than just a tool; it's a ==companion for the entire student journey==. From the moment a student receives their offer, to the day they step into their careers, this app will be there. It will guide them through our campus, keep them updated on their classes, and inform them about exciting events and societies they can join. It's a gateway to the library, to all university support services, and to every building on campus. But more than that, ==it's about creating a sense of belonging==. A sense of identity that stays with our students throughout their journey here. An iterative experience of operational excellence, where they feel heard, supported, and connected. ([View Highlight](https://read.readwise.io/read/01jt3hscf54x0ch2stp6cgzmyb)) - we conducted a pilot (January-March 2024) with x80 of our students across all schools which highlighted the need for us to move at pace to deliver a mobile solution and remove points of friction within the student journey. ([View Highlight](https://read.readwise.io/read/01jt3hsx8yxcc2jyr4pns8pecv)) - ==Timetabling and Events==: the need to provide an easy to access, personalised calendar for students which includes both academic and social activities • Consolidation of apps: a single contact management platform that enables students to download one app (not multiple) to support them through every stage of their student journey - i.e. consolidation of library, safezone apps etc ([View Highlight](https://read.readwise.io/read/01jt3ht6pagm9v730zc5wy1rb2)) - Connecting people: a clear requirement for the app to transcend being purely a platform for academic/teaching content and to also== serve as a digital community and a place for our students to have a voice==. This 2-way communication is very aligned to our inclusive by design aspiration. ([View Highlight](https://read.readwise.io/read/01jt3htft7n7dywc7c0ej06pff)) - User Experience (UX) is therefore a key priority for the project alongside ensuring the app is populated with meaningful data. ([View Highlight](https://read.readwise.io/read/01jt3hz23sdrrpwr480gv9pcpe)) ### Objectives ([View Highlight](https://read.readwise.io/read/01jt3hzxaajnhea3qz7xxz7qd7)) -  ([View Highlight](https://read.readwise.io/read/01jt3j07ynx6x2nefb0aaw29xr)) -  ([View Highlight](https://read.readwise.io/read/01jt3j0fhxpachpsp1vfph6gbg)) ### Risks ([View Highlight](https://read.readwise.io/read/01jt3j6npmd64yqkad123fh64p)) - Student Experience – continuing to fall behind the mobile-first technology life ([View Highlight](https://read.readwise.io/read/01jt3j6kejgd360h79tmbvkrsj)) - Current issues with student loneliness and belonging would not be addressed ([View Highlight](https://read.readwise.io/read/01jt3j6r87gqas734m8ecv44gk)) - Connected systems changing during the project ([View Highlight](https://read.readwise.io/read/01jt3j7cxrz69zjgrfh9am7w53)) - Several University systems which will feed the app are planned to undergo change/replacement during the project timescales (eg. StEP Re-platforming, Timetabling Replacement, CRM Student Journey). This creates the risk that uncertainty and delay may impact the project. ([View Highlight](https://read.readwise.io/read/01jt3j7kmsgmva0t6ytqdkcbyd)) - System integration and data quality ([View Highlight](https://read.readwise.io/read/01jt3j7fhk9kmfmcwm12ekvjm7)) - There is a risk that data quality issues will impact the success and speed of delivery of the project. Inconsistencies, wrong data formats, missing data, multiple fields used for the same data items all add complexity to integration work which takes longer to deliver. If these are not addressed this also creates the risk that the data presented to the students is incorrect which would cause lack of confidence and reduction in adoption. ([View Highlight](https://read.readwise.io/read/01jt3j7zavt3cg83qfmdybddpt)) - New data governance forums have been established and are implementing data governance across all projects. Also the work currently in progress to create new centralised data models will benefit this project as this will standardise and create a data dictionary for the key data to be used by all downstream systems. - As the project progresses new processes and SLA’s may need to be implemented to ensure timely resolution of data issues seen in the live environment to prevent loss of confidence. ([View Highlight](https://read.readwise.io/read/01jt3j842whx3w93vykmpab3ry)) ### Dependencies - This project is going to require the new Timetabling application being delivered by the Timetabling replacement project to be live and providing students with their timetables for Academic year 25/26 in order to take this data into the Student App. - Given the timetabling application replacement is already in progress it would not be practical to integrate with CMIS and then migrate to new - This means that if the indicative timescales are followed then timetabling will have to be one of the last features to be released to students rather thank one of the first (which would be the preference given its priority) ([View Highlight](https://read.readwise.io/read/01jt3j8jerk3347cwpx6x66jkd)) - This project requires the StEP Re-Platforming to have been completed prior to integration with the Student App. ([View Highlight](https://read.readwise.io/read/01jt3j8v50z9w7dhwpbhappsbv)) ## Responsibilities ### 📌 Project Board Responsible for overseeing delivery and implementation into Business As Usual (BAU). Comprising senior staff, the Project Board will: 1. Take executive-level responsibility for the successful delivery and benefit realisation of the project 2. Confirm vision and strategic outcomes 3. Approve, monitor, and review the associated delivery plan 4. Act as an effective decision-making body, taking appropriate decisions at the right time 5. Provide timely communication of key messages to ensure business readiness 6. Take responsibility for addressing risks and issues escalated to the Project Board [📖 View Highlight](https://read.readwise.io/read/01jt3jcsttpjr60pnpvsfy3k60) --- ### 🧑‍💼 Project Sponsor Accountable for the overall delivery of the project. The Project Sponsor will: 1. Own the Business Case and be accountable for benefits realisation 2. Act as the ==primary escalation point== for the project, escalating any issues on behalf of the project in a timely manner 3. Provide timely communication to senior management and key stakeholders 4. ==Champion the project== on behalf of the business, helping to ensure sufficient capacity, funding, and priority 5. ==Work proactively with the project== to understand, plan and mitigate risks, and make appropriate decisions [📖 View Highlight](https://read.readwise.io/read/01jt3jcztfy4hk7zkyfbjtw6fb) --- ### 🧭 ==Product Owner== Accountable for the overall product being delivered. The Product Owner will: 1. ==Define and own the product vision and roadmap == 2. Maintain a ==set of requirements (backlog)== aligned to business strategy and objectives 3. Prioritise the needs of the business and ==drive the sequence of delivery== 4. Operate as the ==primary liaison== between the Business and the Project Team 5. ==Evaluate project progress== in meeting product requirements [📖 View Highlight](https://read.readwise.io/read/01jt3jd9qz2sedxg9y8kst9mq8) --- ### 🚚 Delivery Manager Responsible for delivering the project to specification and budget. They will: 1. Ensure benefits are delivered on time, to specification, and within budget 2. Oversee the day-to-day planning, delivery, and governance of the project 3. Manage risks and escalate issues to the Project Sponsor/Project Board as necessary 4. Monitor and report project progress to keep key stakeholders updated 5. Provide timely and effective communication to all project team members [📖 View Highlight](https://read.readwise.io/read/01jt3jdpq457r5j6502tx35qp9) --- ### 🔧 Business Change Workstream Lead Responsible for overseeing the day-to-day delivery of the Business Change workstream. They will: 1. Track risks and escalate issues to the Delivery Manager as necessary 2. Oversee the effective delivery and adoption of the system 3. Implement target operating models and standard operating procedures where required 4. Design and organise the ‘hearts and minds’ transition from current state to future state 5. Arrange process updates and training on new application features [📖 View Highlight](https://read.readwise.io/read/01jt3jdsnv1ccknx9cyke1k96d) --- ### 🌀 Scrum Master Responsible for day-to-day running of sprints, ensuring University of Standards (UoS) are adhered to and that sprints are effective. They will: 1. Manage the board and organise sprint work across business and technical resources 2. (Note: This role may be fulfilled by the Delivery Manager and/or Development Lead) [📖 View Highlight](https://read.readwise.io/read/01jt3jdwn48607q1tf9aa75mcf) ## Monitoring and evaluation - Monitoring and Evaluation of major schemes is well recognised by the University of Salford to assess the delivery progress and impacts of supported activities. This project will undertake an evaluation at the end of each phase, with lessons learnt being taken into the next phase. Monitoring arrangements will be agreed in line with funding requirements to maintain compliance, and in broad terms, during the delivery stage they will cover: • Tracked progress compared to the agreed milestones • Changes in the project risk profile • Expenditure against profile budget • Challenges faced and responses applied • Progress of the measurable target outputs and results targets. ([View Highlight](https://read.readwise.io/read/01jt3jg78bgzzaf0w43zgcb4zc)) -  ([View Highlight](https://read.readwise.io/read/01jt3jvrszbx1np0mhggqryewm))