Values - Strategic theme needs to be on democracy - Values need to reflect democracy. - Could just be a student services department. - Agile/ dynamic/ flexible needs to be in values. Impact reporting enabler: - framework as an enabler? - Or use the word "evidence". Evidence and Impact framework. Need to be the undeniable experts in student voice. End point of strategy Don't have an end point to strategy - review point? - or on triggers? - When are KPIs set to in that case? Annual reviews of KPIs. Appreciative enquiry. Why are our sabbs and staff happy? - staff listen - relationship with the university - attract a certain type of officer? Not overly politicised. - supportive relationship with officers. Celebrate success.