# servant leadership From [[Source - Humanocracy|(Hamel and Zanini 2020)]]: They started by building an eight-factor model of servant leadership. Critical behaviors included: - EMPOWERMENT:  Increasing the decision-making autonomy of one’s subordinates - ACCOUNTABILITY:  Holding individuals accountable for the consequences of their decisions - SELFLESSNESS:  Giving priority to the needs of others - HUMILITY:  Openly acknowledging one’s limitations and mistakes - AUTHENTICITY:  Relating honestly and openly with others - COURAGE:  Challenging institutional norms in the interest of supporting others - FORGIVENESS:  Demonstrating empathy and a willingness to forgive - STEWARDSHIP:  Taking responsibility for the success and integrity of the institution as a whole ([Location 2425](https://readwise.io/to_kindle?action=open&asin=B07B9HFSHX&location=2425)) Of the eight leadership behaviors, empowerment was the most highly correlated with employee engagement, job satisfaction, and organizational commitment, while accountability was the strongest factor impacting job performance. ([Location 2440](https://readwise.io/to_kindle?action=open&asin=B07B9HFSHX&location=2440)) - Note: Get empowerment and accountability right and then take it from there