Frustrations with officers come down to - Professional behaviours - Unprofessional behaviour - Increased demands (particularly events) Professional Behaviours - Can't go through me Other side - Officers under a lot of pressure - Don't like being criticised. Radical candour. ## Responses - More courageous conversations as a management team- need to understand resources and - Alvina - direct engagement more like a manager. If there's things going wrong then let's raise them with her. But you will get push back - Coaching - Shadowing ## ask - I would let the officers do anything as long as - I would let the staff team do anything as long as