> "To what extent do you agree with the following statement: The students’ union (association or guild) effectively represents students’ academic interests." ## Student understanding - HEFCE didn't have time to do cognitive testing - The lowest cognitive test understanding score from students ### When they changed the question The change in question produced quite a drop: 2016: 69% 2017: 58% 2019: 56% ## Dissatisfaction Despite NSS Q26 being the lowest performing question for active satisfaction, it’s some distance from being the highest performing question on active dissatisfaction – students are more upset nationally about the following five questions (all of which are arguably more “core” to the student experience): - The criteria used in marking have been clear in advance. - Feedback on my work has been timely. - I feel part of a community of staff and students. - The course is well organised and is running smoothly. - It is clear how students’ feedback on the course has been acted on