# Matt Black Systems [Article 1](https://enliveningedge.org/organizations/matt-black-systems-a-truly-self-managing-organization-part-1/) [Article 2](https://enliveningedge.org/organizations/self-managing-organization-matt-black-systems-part-2/) [Article 3](https://enliveningedge.org/organizations/the-paradox-of-humanity-in-matt-black-systems-self-management-model-part-3/) ## Background - Self-organising since 2003 - Introduced changes to improve (including Lean) but these didn't work - Introduced individual business units and saw how some staff were producing 80% of the results ([[Pareto Principle]]) - Staff left - But could afford to pay best performers more. Productivity increased 300%, costs fallen 50%. - Business processes are defined through 'recipies' which are basically nouns and verbs. - Links to [[Motivation]] and Dan Pink's ideas on autonomy, mastery and purpose, once the issue of money was taken off the table. - Key skills- referred to as Magic. ## Implementation - Joined with Agile manufacturing processes however this wasn't solving everything, but was a useful stepping stone. - Brought P&L down to just one person eventually - Many technicians left, graduates remained. - Customers appreciate single point of contact. ==less about team working than in other scenarios I've encountered== - It wasn't useful to do significant amounts of training for this change. Needs hearts and minds and this needs experience of it. Learn by doing. - Self-management needs the space to evolve. - Managers were given the opportunity to stay on, on the same pay, however this was not necessary as they all left due to the loss of status.