# Buurtzorg - Buurtzorg trains every employee in group decision making, active listening, conflict resolution, and peer-to-peer coaching. Teams are tied together by a social platform, “Welink,” where nurses post questions and tips. ([Location 244](https://readwise.io/to_kindle?action=open&asin=B07B9HFSHX&location=244)) ## Video >[!External Links]- >[Video on Humanocracy course](https://www.humanocracy.com/course/outline/section-1/module-3/segment-4#resource-52) - Healthcare is a human endeavour, put that first. Trust and relationships are key, between people but also trust in the community. - Complexity going up, costs going up. Things needed to change. - Right thing, right moment, right time. Links to [[EAST Model of Behaviour Change]]. - Accountability model. 12 nurse team for 5000 to 15,000 people. Accountable to themselves. - 11,000 nurses for over 100,000 patients now. - All the teams understand the costs and products, how this works. Reduced products from 20 down to 1, with 5 different price points. - 50 in back office. No management teams. - Highest patient satisfaction, employee satisfaction, 5x best employer of the year. Turnover of staff 8%. - Uses onion model for mission, vision values . - Expansion - Cost savings of 40% by using this system. - National sports competition - Focus on responsibility, autonomy and relationships a lot of things happen by themselves. Every Nursing team has the following part-time roles: - Housekeeper and treasurer - Performance Monitor - Planner - Developer - Mentor Teams - tied together by social platform - have training on all the roles above - trained in conflict resolution, team decision making. - have all their performance clear across the organisation.